If you wish to return a product, please refer to our return policy for detailed information: Return Policy.

It takes around 7 business days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel by using the tracking number from your return label here:

It takes around 7 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after you receive a return confirmation via email.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 3 business days from the day you place your order.

You can track your order with GAP Akis Express using the tracking number found in the shipping confirmation email titled "Your order has been shipped". To track your order, please click here.

You’ll receive the shipping confirmation via email as soon as your order has been shipped from our warehouse. To track your order with GAP Akis Express, please click here.

All shipping is free, no matter what or how much you buy in our ECCO Online Shop.

All return shipping is free of charge. For more information about returns, please see our Return Policy.

We do not deliver to PO box addresses for security reasons.

Below is a list with the area exceptions we do not ship to. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO boxes.

Cyprus:***we do not deliver in the northern part of Cyprus, currently outside the control of the Government of Cyprus, remote areas in over 5km distance from the Cities and to P.O. Boxes

Questions regarding products bought in local ECCO stores should be referred directly to the sales point where you bought your product. The store staff will assist you in the best possible way.

You can find details regarding local ECCO stores here.

To determine which size you need, please see our size guide.

Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page unless the item is sold out or not available in the online shop.

The product page for every item includes a description and images. For more information, please contact ECCO Customer Care.

Email:customercare.cy@eu.ecco.com

You use a promotional code by typing it in the appropriate box in ‘Your shopping bag’ before you check out. You will find additional information regarding the promotion in the disclaimer attached to the code.

You can return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. We are not able to re-issue a promotion code.

Your invoice will be attached to the shipping confirmation email titled "Your order has been shipped" as soon as your order has been shipped from our warehouse.

We offer the following payment methods:

Visa, Visa Electron, Mastercard credit, Mastercard debit, Apple Pay.

Due to security reasons, we are not allowed to place an order on your behalf. You are more than welcome to contact our Customer Care team to get assistance with your online purchase.

In case of payment by credit card, the full amount of your order is reserved on your account. Payment is debited from your card once the order is shipped.

To help ensure that your shopping experience is safe, simple, and secure, our ECCO Online Shop uses industry standard Secure Socket Layers (SSL) technology.

If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

To ensure your information is kept private, we do not store any payment information in our database.

By following 3 easy steps: Clean, Care and Protect will help you to prolong the look and feel of your shoes.

CLEAN Cleaning your shoes with our water-based cleaning products will effectively remove built-up dirt and revive the leathers while enhancing the product's freshness.

CARE Care products soften, moisturise, and improve the elasticity of leather. Care products restore the shine to shoes and prevent leather from drying out.

PROTECT Finish the routine by using one of our protecting products to protect the leather against harsh weather conditions and help keep rain and stains away.

Shop Shoe Care products

​To find the perfect Clean-Care-Protect products for your shoes, please see the product recommendations on our site when you put the desired shoes in the shopping bag, or contact our Customer Care on +353 818701358 or via email to customercare.ie@eu.ecco.com.

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.