RETURN POLICY

Our products are the result of our passion and craftsmanship. We never compromise on quality and design, and your comfort is our most important consideration. In case you are not satisfied with the product or size, you can return your order. Here is how:

• Items must be returned within 30 days from delivery

• Items must have all original tags

• Items must not have been worn, altered, or washed

• Footwear must include the original shoebox in its original condition without postal labels

• Orders delivered home can be returned by carrier or in selected ECCO stores.

• Orders purchased in ECCO store can only be returned in selected ECCO stores.

How to return items delivered by carrier?

By carrier:

Step 1: Repack your items into the original shoebox without any postal labels. Step 2: Complete the return form and place it inside the box together with the item and the invoice. Step 3: Write the store address on the box:

ECCO Cyprus LLC – Egkomi Store Achaion Street, House No. 11 Postal Code: 2413 Nicosia, Cyprus Phone Number: +357 22461436 Step 4: You can return the parcel to the nearest GAP Akis Express parcel point. The list of parcel points can be found here: parcel points link.

To the ECCO store: Complete the return form and deliver your package to the closest ECCO store (excluding outlet store). In case of items purchased online, you’ll need to have your order number (CYXXXXXX) ready to give to the store staff. The order number can be found in the order confirmation e-mail. It can take approximately 7 business days for us to receive your return to our warehouse. We strongly encourage you to use our courier servces otherwise you are responsible for the goods until they reach our warehouse. When you return an item, it is important to write down the tracking number of your return label. This number serves as your receipt in case your return is lost during transport. You will be notified via email when we have received your return package. Your refund will be processed in the original form of payment up to 2-10 business days, as soon as we have received your return package in the warehouse. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Please note

• If you do not use our courier services, you are responsible for the goods until they reach our warehouse.

• If you receive a defective/wrong item or a damaged parcel with missing items, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.

• Items that show signs of use such as: washing, cleaning, dirt, stains, creases, scratch marks are being returned at sender’s risk and are not subject to an automatic return process.